65lb cardstock wont feed, then jams envy 4520

[BBaumMom]

My brand new Envy 4250 prints on regular paper just fine. I'm trying to print wedding invitations on 65lb cardstock (it claims it can support 110lb, so it should be no issue.) It printed 2 pages on the 65lb cardstock, and now it won't fully feed the paper through, resulting in a jam every time. Help?! Time is running out!

-I've gone though all the trouble shooting, installed driver after driver, tested, retested, and still won't print. I bought it specifically for this, and it won't cooperate.

[Dragon-Fur]

@BBaumMom

Congratulations to whomever is getting married!

Specifications > Paper Handling 

Cards

Up to 200 g/m2 (110 lb index)

Up to 20 cards (17 mm [0.67 inch] stacked)

Card Stock is not all the same -- I would guess that for this special purpose you have selected some sort of "fancy" card stock, perhaps something with a slight "surface" to it (to enhance the look and feel).

If that is the case, this printer, although rated for card stock, may not "like" the surface of the paper. That means, the printer "feed" cannot handle the paper properly in spite of the fact that the weight is within specifications.

OK.. Let's assume that the paper can be used.

Some places to check...

Check / verify / select the print settings for printing on Card Stock in the application (program) you are using to submit the job to the printer.

For example:

 Media type (kind of paper) from list:  Card, Index Card, "something" that is "card" - or, if available, try Brochure matte (or glossy)

 Source (tray) - Select "tray 1" - Do not leave source as "automatic" or similar

 Paper Size - Select a size that is available in the list for your Media type

Hints:

Do not overfill the tray - to start, try placing about ten sheets of the card paper in the tray.

Dragon document includes how / where to check the settings and may prove useful in context.

Unfortunately, there is nothing in the document that helps with "printer will not feed the #&!* paper".  

Dragon Document – Collection of Help, suggestions, and examples:

Printing Labels_Business-Cards_Cards

Print Labels, Business Cards, Cards, Booklet

Topics / Subjects include:

• Preparation and Setup
• Labels, Cards, and Business Cards
  • Office Word
  • HP Photo Creations and Avery Templates
  • Avery Design and Print (through Windows 10) and Mac
  • Avery Wizard for Word (through Windows 😎
• Print Booklet
  • Links to help documents
  • Foxit Reader - Booklet
  • Adobe Reader - Booklet

Reference

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY 4520 All-in-One Printer series

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