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‎06-16-2023 01:39 AM

HP Recommended
Product: officejet 6950

officejet 6950 not printing from a new black cartridge. On second printhead clean message saying 'there is a problem with the printhead' appears. Is it best just to replace the printer?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2023 02:39 AM

HP Recommended

Tried this until 'There is a problem with the printhead' appeared as a message. Clicked okay but the display panel just stuck with the message and I couldn't get back to the home screen. Strangely, I went to do other things and when I returned I had a page printed out in black ink!! Problem sorted, but I don't know how.

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2 REPLIES 2

‎06-16-2023 02:28 AM

HP Recommended

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead. CAUTION: Never turn off the printer when ink cartridges are not installed.

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‎06-16-2023 02:39 AM

HP Recommended

Tried this until 'There is a problem with the printhead' appeared as a message. Clicked okay but the display panel just stuck with the message and I couldn't get back to the home screen. Strangely, I went to do other things and when I returned I had a page printed out in black ink!! Problem sorted, but I don't know how.

Was this reply helpful? Yes No
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