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‎02-05-2024 02:42 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer
Operating System: Microsoft Windows 11

I get "Printer Failure 0x61000048" error message. I've followed all troubleshooting steps from HP, except for ink cartridge cleaning because the cartridges won't move to the left to remove. I attempted to factory reset the printer, but that didn't work and gave another weird message like "Internal Private" error message, or something along those lines. Now it's stuck in the loop of the "Printer Failure" message and there is nothing else wrong, and factory reset will not work.

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