6960 printing pink stripes when printing a block of blue

[merlycat]

When printing a block of blue there will be alternate pink stripes in the block.  This does not happen when you print any other colour and is not particular to one type of document or program that you print from.

The test page prints out fine and cleaning the print heads makes no difference.  I changed both the cyan and magenta cartridges and it made no difference.  In fact it is probably a little worse!  The cartridges are aligned correctly.

[Alex921]

Hi @Merlycat

You can try to update first the printer firmware (OJP6960_1910A.exe)

also here you have a document to solve problems with print quality issue

https://support.hp.com/in-en/document/c05076934

[Whitemonk]

I have the same problem except that my printer is a 6970. I've been through the previous post support page. The cyan/blue block is missing and the block which is usually green is yellow. I've spoke to a support agent who went through the same support page's procedure without resolving the issue. He ordered a cyan and yellow cartridge which arrived and I've fitted them. I've run the print cleaning cycle several times with no improvement at all. It's the same with HP supplied photo paper and printing paper.

The bridesmaids dresses are royal blue!!

I've had this issue with other colours, including black, but a cleaning cycle usually fixed it, but not now.

The ADF and scanning facilities work fine and I'm loathe to junk the printer, but I suspect a dealer repair would cost more.

[Alex921]

actually doc make refference for same printer, document has a leyend "This document is for HP OfficeJet 6950, 6951, 6954, 6956, 6958, 6962, OfficeJet Pro 6960, 6968, 6970, 6974, 6975, and 6978 All-in-One printers."

Let me understand something, a tech support agent place order to send you the ink cartridges so... do you receive them and issue still persist?

if it is yes, and issue was not solved I just can tell you the issue is related with the printer and you need replace it so... when do you bought this printer? if you bought it less than 1Y tech support can help you to replace the printer, if not you need get a new printer

hope solve your doubts, if yes let me know it

[Whitemonk]

Thank you @Alex921 for your prompt and no bones reply on behalf of HP 😊

To confirm:

Support agent placed order for cartridges and I have replaced them.

The problem persists.

My printer is more than one year old.

I've just ordered an Envy 7134 for collection tomorrow from a local store.

Will use my OfficeJet 6970 as a scanner only. Not fit for use as a printer 😠

[Alex921]

i'm so sorry for the incident of your HP printer, use the printer as scanner is the only way (not as you want) but is the only solution... get a new printer

hope have a nice day 😊 and if you can mark as solution accepted

[Whitemonk]

I would mark it as solved, but I'm not the original poster, although it might be the solution for him too. I don't want to hijack his thread!

[Alex921]

Glad to help you, have a nice day 😊😉

[merlycat]

Firmware is up to date.

All fixes on the document already tried.

[merlycat]

Not quite the same problem. My blue isn't missing completely I just have stripes.