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11-15-2018 10:33 AM
@Judy45
Greetings!
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries.
I'd be glad to help! As I understand, there's an issue with the connectivity.
Let's try these steps -
Step 1 Network Restore -
On the printer's control panel -
1) Touch the "Wireless icon".
2) Touch the "Settings" icon.
3) Select "Restore Network Settings".
4) Select "Yes".
Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer.
Step 3 Run Wireless Wizard -
On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard.
You may also refer to -
How to Set Up a Wireless HP Printer from an iPad or iPhone.
Let me know how that goes.
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Have a great day!
Asmita
I am an HP Employee
11-16-2018 10:17 AM
Thanks for getting back to us. Appreciate you trying the troubleshooting steps.
I have sent you a Private Message with the troubleshooting steps specific to your printer.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Have a great day!
Asmita
I am an HP Employee