7300 will not wake up

[harperdog]

Printer will not stay awake. I have done everything. Very frustrating.

[VikramTheGreat]

Hi @harperdog,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry for how frustrating this has been. I completely understand how disruptive it is when a printer simply will not stay awake, especially after you’ve already tried everything.

To make sure I give you the correct and accurate steps, could you please confirm which exact HP 7300-series printer you have?
For example, is it:

• HP Photosmart 7300 series
• HP OfficeJet 7300 / 7310 / 7320 / 7330
• HP Smart Tank 7300 series

The wake/sleep behavior is handled very differently depending on the model.

In the meantime, please try these basic checks (safe for all 7300 models):

1. Power reset
   • Leave the printer ON
   • Unplug the power cable from the back of the printer
   • Unplug it from the wall outlet
   • Wait 60 seconds
   • Plug directly into a wall outlet (not a surge protector)
   • Power it back on
      
2. Disable sleep/energy saving (if available)
   • From the printer control panel:
     • Settings → Preferences / Power Management
     • Set Sleep to Off or the maximum time
     • Disable Auto Power Off

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[harperdog]

Thank you.  The issue on the Mac side -- Tahoe Beta has this printer glitch. Others online report same issue.

So glad Apple billionaires are taking care of customers.  Not.