7510 0ffline

[gwendo]

I can only print one item (photo, document, greeting card) at a time on my 7510 before it goes offline.  I go to HP Assist and go thru the diagnostic process and I can get one more item to print.  I'm elated when a photo or document prints, but I don't make much headway having to go thru HP Assist to get each item to print.  Yes, I have done the shutdown of the printer and router, but it doesn't help the situation.  The wireless works perfectly.  BTW the drop down menu for the printer shows it as the Default, and I can't get it to print offline.

[sabretooth04 · Accepted solution]

Make and model number of router? 

These settings are for setting up your wireless (or wired) printer to:

• Stay connected to your router
• Fix printer ‘offline’ status
• Keep all wireless devices better connected
• Makes your router more secure and hack proof
• May speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and must be outside the DHCP range of the router.  After setting the static IP, the computer must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here and here   and even more here.  Video here explains the problem and how to fix the problem.
2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This will cause the printer to drop offline and disconnect (yes verified!).

Additional steps to be taken if you continue to have the problem (if they are posted)…