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‎11-02-2019 08:15 AM

HP Recommended
Product: CZ045B
Operating System: Microsoft Windows 10 (32-bit)

 

photosmart 7520 will not print without valid photo black cartridge

5 REPLIES 5

‎11-04-2019 04:32 PM

HP Recommended

@Daveseb
Thank you for posting on the HP Support Community.

  • What is the error message?
  • Are you using Genuine HP Ink cartridge?
  • Have you tried any troubleshooting steps?
  • Have you checked all the 5 ink cartridge level? If no, please follow the link

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎11-11-2019 06:18 AM

HP Recommended

Hello, in answer to your questions, 1/The Error Message  is Cartridge Problem:- one or more cartridges appear to be missing or damaged.

2/ all cartridges were genuine HP but the problem one was the black photo one that run out and has now been replaced with a genuine on

3/ have tried other methods but to no avail

4/ It is difficult to get past the error message, but when I have succeeded, all other cartidges are OK at about a quarter full.

Thank you for your interest 

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‎11-12-2019 11:06 AM

HP Recommended

@Daveseb

Thank you for posting back. 

 

Try and use the new replacement ink cartridge and keep me posted. 

If the issue persists with the replacement ink cartridge, I would suggest contact our support and our support Engineers should be able to check the available service options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎11-13-2019 06:59 AM

HP Recommended

Hello Echo, fitted new HP cartridge, still not recognised, Removed all cartridges, and cleaned the contacts in the print head and on the cartridges, and now everything works OK, so I am very happy.

Thank you for your help. Regards Dave Sebborn

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‎11-13-2019 07:05 PM - edited ‎11-13-2019 07:06 PM

HP Recommended

@Daveseb

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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