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‎10-02-2023 03:38 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Hi,

More problems with the HP printer again. I am unable to print and get an error message saying the printer is offline. I have checked my Eero app and the printer is connected to the wifi correctly and has a static IP address. The HP forum suggests using Scan and Print doctor, but this fails with an error message (0x00000704) "The specified port is unknown".

 

Really getting annoyed with this printer, never seems to work when I need it to. Hopefully someone can help.

Category:
2 people had the same question
1 REPLY 1

‎10-15-2023 10:36 AM

HP Recommended

I have restarted the PCs, the printer, and the router multiple times. None of the PCs see the 7740.

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