7740 Stuck on Verifying

[szuppan]

I am reposting the same problem and it seems the only way to get a solution that works is to get a private message that gets you the details.  Can someone please message me the details.

Same as me - I have had an Officejet Pro 7740 for approximately 1 year with no problems. Yesterday, after a computer & printer restart, the printer is now stuck with "verifying" and the circle on the display and won't go any further, and I cannot print. I do not have auto updates on because the download always fails. Manual updates always fail also. I searched the forum and found the unplug power and all cables, hold down power button for 15 sections then plug it back in, but that didn't work.

Any suggestions? This printer is too new to toss and get a new one.

[szuppan]

Hopefully this helps someone else.   I saw this somewhere else and it worked.  Just left it unplugged for a couple hours after that it worked.  I had tried 30 sec up to even a couple minutes and still received the stalled "verifying".  Left it unplugged for a couple hours, turned it on and back to normal.  Who knows......

[Repairatrooper]

You may also achieve the same results in a faster time by doing the following:

Unplug the power and leave the printer for one minute

Before plugging in the printer, hold the power button for 30 seconds and then let go.

Plug the power back in and start the printer.

The reasoning here is that holding down the power button will drain all the charge from the boards and typically eliminates the cause of non-startup. Leaving unplugged for a couple of hours achieves the same thing but, takes much longer.