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‎10-26-2023 08:14 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

Had just filled the paper tray, back to my MacBook, opened a PDF file, sent 8 copies (double sided) to the printer. First page caused paper jam. Cleared jam and hit the "OK" button on the printer screen. Another copy of the same page printed, jammed again. Cleared jam and cancelled the print job. Removed some paper from the tray thinking it was overfilled. Back to the MacBook and now it won't print any PDF file. It will print just fine from any other application (Word, HTML, etc), but won't print from any PDF. I was able to open HPSmart and print my PDF files through there, but I have to open and print each file one at a time and can only print up to 5 copies at a time, so it takes way too long to be a long term solution. I've restarted my MacBook, disconnected and reconnected both devices to the wifi, tried Direct Wifi, rebooted the printer (a few times), removed the printer from my account and re-added it, checked all recent software updates.

 

It doesn't make any sense that a couple of paper jams would suddenly cause all PDFs to stall out. In the print queue, it looks like it sent to the printer fine, but gets stuck at "Ready to Print." 

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