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- 7855 printer is stuck on the white screen with only the firs...

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08-24-2022 08:10 PM
Product: HP ENVY Photo 7855 All-in-One Printer
My 7855 printer is stuck on the white screen with only the first circle in blue. The rest of the circles are white. I unplugged power cord for 10 minutes, held down power button to reset, and followed other users' suggestions, but nothing seems to fix it. I paid for HP out-of-warranty support just now, only to find out that it closed for the day 5 minutes ago. Should I just get a new non-HP printer?
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