79 Service Error, nothing working

[AubreyM]

I was printing just fine, then suddenly this 79 service error pops up on about the 4th thing I was printing, like it just decided it was done working.  I restarted it, restarted wifi, turned the iv6 thing to "off", all of the suggestions.  No luck, and I need this for my business.  Any other suggestions??

[Nal_NR]

Hi @AubreyM,

Welcome to the HP Support Community. 

I'd like to help!

If you haven’t tried this fix yet, follow the instructions below to run the Printer Troubleshooter and see if it ends up fixing the 79 error code:

1. Open up a Run dialog box by pressing Windows key + R. Next, type ”ms-settings:troubleshoot” inside the text box and press Enter to open up the Troubleshooting tab of the Settings app in Windows 10.
2. Accessing the Troubleshooting tab
3. Once you’re inside the Troubleshooting tab, move rightwards, then scroll down to the Get up and running section. Next, click on Printer, then click on Run the Troubleshooter from the newly appeared context menu.
4. 

1. Once you start this utility, wait patiently until the initial scan is complete and see if any of the fixes get recommended. If a viable repair strategy is found, click on Apply this fix and wait for the operation to complete.Applying the Fix

Note: Depending on the fix that gets recommended for your particular situation, you might need to follow a series of manual steps.

1. Once the recommended repair strategy is successfully deployed, reboot your computer and see if the problem is fixed.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!