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Locked

‎11-17-2020 02:33 PM

HP Recommended

It is an HP Color Laser Jet Pro MFP M281-cdw

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‎11-17-2020 07:03 PM

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Jabzi, I will not click on any links to a google drive folder outside of the HP website. If there is a fix for this issue HP should be posting this on the driver update page for my product. Secretly sending me a link to click on presents a credible security threat to my computer and data. I mean no disrespect but I can't accept any help that doesn't come directly from HP Support. However, there is no way to contact HP via email and calling on the phone will take forever on hold. I am beyond frustrated about this. The HP automatic update has corrupted the printer we invested in and I feel that HP needs to make this right. Especially since many others in this thread have posted the same issue. Where is HP????

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‎11-17-2020 07:05 PM

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Mike, how do I disable IPv6? Can you provide the steps here?

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‎11-18-2020 08:46 AM

HP Recommended

I feel the exact way Cadawson stated it, especially regarding HP.

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‎11-18-2020 08:48 AM

HP Recommended

I was able to get my printer working again by re-installing the previous firmware.  Someone sent me the instructions, but I don't see this on my problem log.

I had to do it a couple of times for it to take--not sure why.

Once you run the firmware installation (on windows just running the .exe file), you can verify it took by running a config report.  The firmware Datecode should be 20200612.

Make sure you disable automatic updates or you'll be right back at it again soon.

I had to re-boot my wifi-connected laptop, but it's working again.

What a terrible waste of time and lack of support from HP.

Mark

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‎11-20-2020 09:41 PM

HP Recommended

Hello @cadawson 

 

Below are the steps that you need to follow in the order as mentioned ...

Disconnect the printer from the NETWORK

If on wired network : Unplug the  Ethernet cable from back of the printer.

If on wireless network :Power of the Wireless router.

 

Turn off the printer. Wait for 30 seconds.

Turn on the printer.  If the printer is in READY state, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Let me know if it worked for you.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎12-15-2020 05:49 PM

HP Recommended

It took me a while to get back to checking this thread. That worked! Thank very much for providing the steps publicly so everyone else can benefit!

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