8025e stuck on validating after changing ink cartridges

[rneilb]

Installed new ink cartridges into HP OfficeJet Pro 8025e about an hour ago and have been stuck in "validating...please wait" process.  Reinstalled the cartridges 3 times.  Powered off/on 2 times.  Unplugged, waited 60 seconds and plugged back on twice.  HELP!

[Kuroi_Kenshi]

Hi @rneilb,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer stuck on validating!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these troubleshooting Steps :

Check Cartridge Compatibility

• Ensure that you're using genuine HP ink cartridges and not third-party or refilled cartridges.
• Verify that the installed cartridges are compatible with the HP OfficeJet Pro 8025e:
  • HP 910 (Standard)
  • HP 910XL (High Yield)
  • HP 916XL (Region-specific)

If you are using non-HP or incompatible cartridges, replace them with genuine HP ink.

Reseat the Ink Cartridges

1. Open the printer’s ink cartridge access door.
2. Remove all ink cartridges.
3. Check for any protective tape still attached to the cartridges—DO NOT touch the copper contacts or ink nozzles.
4. Firmly reinstall each cartridge in its correct color-coded slot.
5. Close the access door and wait for validation.

Perform a Power Reset

1. With the printer powered on, unplug the power cord from the back of the printer.
2. Unplug from the wall outlet.
3. Wait 2-3 minutes.
4. Press and hold the Power button for 15 seconds (if applicable).
5. Plug the printer back in and turn it on.

This will clear any temporary firmware glitches.

Check for Blockages in the Printhead Area

1. Open the printer's ink cartridge access door.
2. Check for any paper debris, dust, or ink residue around the printhead and cartridge area.
3. Clean the electrical contacts:
   • Use a lint-free cloth slightly dampened with distilled water to gently wipe the gold contacts on both the ink cartridges and the printhead.
   • Let everything dry for 2 minutes, then reinstall the cartridges.

[Kuroi_Kenshi]

Update Printer Firmware

If the printer is connected to Wi-Fi:

1. Open the HP Smart App or go to the printer’s touchscreen menu.
2. Navigate to Setup > Printer Maintenance > Update the Printer.

If the printer is frozen, update the firmware using a USB connection via a PC:

• Download the latest firmware from HP's support website.

Perform a Semi-Full Reset (If issue persists)

⚠ This will reset the printer to factory settings

1. Turn off the printer and unplug it.
2. Press and hold the Power button + Back button (or Wi-Fi & Cancel buttons) together.
3. While holding the buttons, plug the printer back in.
4. Continue holding for 10-15 seconds until the screen displays "Reset" or "NVM Reset."
5. Release the buttons and allow the printer to restart.

Let me know how it goes. 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,