• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-14-2023 11:57 AM

HP Recommended
Product: Officejet Pro 8028
Operating System: macOS 12.0 Monterey

Yesterday I changed the yellow cartridge in by 8028.  Immediately after, it says "Carriage Jam".  Switching the old cartridge back and it still says "Carriage Jam".  Alas, the carriage is not jammed, so fixes that involve "clearing the carriage path" by removing paper or whatever can't help me.  When I press OK, it goes through the check sequence, which inclided moving the carriage, and the carriage moves fine.  But it still says "carriage jam" and won't do anything.

 

The video shows the whole problem.

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2023 12:04 PM

HP Recommended

For those who might find this page in the future:

The problem is a small white gear, just deeper in the mechanism than the pink cartridge.  This 17-tooth gear can be bought on Amazon, search for HP printer gear and you'll find "BCH Paper Feed (PF) Gear for HP".  I don't know if this is the cause or the effect of a more serious problem, I'll update this post when I give it a try.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-18-2023 12:04 PM

HP Recommended

For those who might find this page in the future:

The problem is a small white gear, just deeper in the mechanism than the pink cartridge.  This 17-tooth gear can be bought on Amazon, search for HP printer gear and you'll find "BCH Paper Feed (PF) Gear for HP".  I don't know if this is the cause or the effect of a more serious problem, I'll update this post when I give it a try.

Was this reply helpful? Yes No

‎12-05-2023 09:19 PM

HP Recommended

Sure enough, replacing the broken gear fixed my printer.  You do need to move fast, it took a while to clean the printhead with paper between the rails because things dried out because the cap wasn't closing.  A little wrist-grease, and it's good as new.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.