8500 A Plus fails print head alignment then jams paper

[Rudy2164]

WHen I turn on the printer it does the print head alignment. It makes some noises then takes a long time to do the alignment. After awhile the paper jams while feeding. I clean out the jam clear the error and then the alignment fails. THen it wants to do alignemnt over again with same results. 

IF i try to print anything the printer still jams. the screen states that is aligning print heads and then jams.

Have new inks in all slots.

[Betty0610]

@Rudy2164

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864... and https://support.hp.com/in-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Rudy2164]

I cant get that far. WHen the paper feeds into the printer to do the alignment etc. It jams. It jams when printing anything. IT get halfway into the printer from the front tray.

[Betty0610]

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Rudy2164]

HI thanks for your answers.

I dl the firmware update. RAn it and it finds the printer but the status is not applicable for printer and I cannot select the printer for update. I connected directly to printer and same thing. . It does not work thru printer web services either, says it cannot connect. But the printer wifi works to laptop.

I factory reset no fix.

Any way do update thru printer usb port?  Full pritner reset? 

[Rudy2164]

here is a pik of the update screen. usb conneciton. cannot select pritner to update.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!