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‎07-29-2019 09:28 PM

HP Recommended
Product: 8600 Pro Plus Printer
Operating System: Microsoft Windows 10 (64-bit)

Have the common "Missing or failed printhead" error message. "The printhead appears to be missing, not detected or incorrectly installed. 

 

Have tried everything in every bulletin. Is this a real common problem with these printers? And if so, does it usually result in printhead replacement at $100. Seems pretty steep and in addition I have $125 worth of cartridge ink in the cartridge assembly. 

 

Should I cut my loses and just buy another printer? If I have to do that, I might not buy an HP again. Very disappointing. 

 

Can' check the parts site because it is down. 

1 REPLY 1

‎08-01-2019 08:15 AM

HP Recommended

@mikomb99

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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