8600plus:Error message: Problem with Printer or Inksystem. Turn off and on again. if error presists,

[Fridom123]

...if error presists, kontakt HP.( Not possible, printer is i CUBA). 

I pulled the plug, connected again -nothing happen.

Installed new ink-catriges -nothing happen.

I can not anything choise, no any button is possible to touch. Only the message full stop.

In Cuba are no any new printers to by....

[Betty0610]

@Fridom123

Welcome to the HP Support Community.

Try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Fridom123]

Thanks Betty, but as I mentioned, I pulled the plug several times, for 2 days also, no change.

And to update, how to do when the printer don't give you any chance to touch something. It comes only that message and no button to touch. How to install something when he is stubborn? 

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Fridom123]

You see, Betty, that's the mayor problem. We don't have a Service in Cuba, only technicians with experience to fix everything, but with a little bit Support of your Technical department. 

Can you support me wit an EMAIL to them? If not, my printer is and keep dead. 

Yours, Frido.

[Betty0610]

I'm afraid we don't have an email. May be you can take the printer to an Authorized Service Center there.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!