8610 Bricked error one or more cartridges appear damaged , remove replace

[thezap]

Printer is  about 1.5 yrs old.  I have the original set up cartridges and would refill them myself. all worked fine . Recently the magenta went empty and printer said magenta is emplty and replace. I removed cartridge refilled it and same error. Read that HP built in a Dynamic security feature to reject non HP cartridges. Rerad that if you use 3rd party cartridges the printer would go into a faulkt and you couldn't get out of the fault. HP sent me a new genuine Magenta but I still have the same error message. I reinstalled all new drivers, software and even downloaded and installed the firmware update to remove the dynamic security feature. It still doesn't work

I have an 8600 in my wifes office that's 2 yrs older. All the cartridges work in her printer . You will n ote that the 8600 didn't have the dynamic security feature.  It's a bunch of rubbish that the ink caused the failure. 

[Dvortex]

Hello, @thezap – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I understand that you are facing ink cartridge errors while using the refilled cartridges. You mentioned that you already installed the firmware to remove the dynamic security feature. Ideally, this should have fixed the error, if it is caused by the firmware. Please check: http://hp.care/2se9b78

It could be possible that the issue could be with the print head on your machine. I would suggest you try the steps listed here: https://youtu.be/9mJB_VWuNT8

Make sure to reseat the print head 3 times as suggested in the document.

If the issue persists, you can try and perform a complete reset of the printer. I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.


Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[thezap]

Here's the thing . HP has said the problem is the print head. except all worked till the magenta actually went dry and I refilled it again. Then got the error that the cartridge may be damaged. I ordered 2 new reman with new chips. Same error message except the cart with the new chip read full ink and the printer worked for 2-3 days. Although it did give an error said the yellow or bk was damaged. I replaced those carts and all worked except it faulted into the magenta and since has not unfaulted. HP sent a genuine HP magenta and it did not release the fault.

The carts all work on my 8600. Is the print head interchangable with the 8600 to the 8610??

I did remove reinstall the printhead 2x but as per your instructions will do it 3x. I did check for ink and cleaned all contacts

[Dvortex]

Hello, @thezap

Thanks for the update!

Yes, the print head should be interchangeable between 8600 and 8610 uses the same ink cartridges and has similar ink system. 

Restart the printer once done and check. 

Thanks, Hope that helps!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[thezap]

well now when I open the cartridge door the print head doesn't return to access the carts. 

This printer has exhosted my patience and unless you have something pretty sure I give up on HP products for the rest of my life. 

Again open the door and the print head doesn't return to access the carts. It just is getting worst

[Dvortex]

Hello, @thezap

Try to perform a power reset on the printer. Here are the steps:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the carriage is still not moving, try to move the print head manually and check.

If the issue persists, then please contact the HP phone support to get the printer service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I’ll do my best to help!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!