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‎01-19-2025 09:35 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

AFTER HARD RESET PRINTER IS INOPERATIVE. DISPLAY IS CARTRIDGE ERROR AND CANNOT USE 

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6 REPLIES 6

‎01-19-2025 09:54 AM

HP Recommended

You may need to do a firmware update

https://support.hp.com/us-en/document/ish_11469335-11469393-16

 

connect using USB and try an update

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‎01-20-2025 03:01 PM

HP Recommended

YOUR REPAIR SOLUTION DEOS NOT WORK ANYTHING ELSE???

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‎01-21-2025 05:30 AM - edited ‎01-21-2025 05:41 AM

HP Recommended

Was the system working before the "hard reset".  What exactly did you do?  Is there an error message?

 

Setup cartridge problem?  If the printer is asking for or waiting for you to put in the original setup cartridges, then read this or watch this video.  If you replaced the printhead it should have come with setup cartridges.

 

If the system does not turn on then obviously it cannot be fixed with any type of reset.

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‎01-21-2025 07:13 AM

HP Recommended

IT HAD A CARTRIGE PROBLEM THAT WOULD NOT GO AWAY SO I DID A HARD RESET 3 TIMES AND ON THE LAST TIME THE CARRIAGE WENT TO THE RIGHT AND LOCKED ITSELF DOWN.  AND NOW THE SCREEN HAS A CARTRIDGE (Y) PROBLEM SHOWING.  I DID REMOVE THE LEFT SIDE PANEL AND ROTATED A GEAR ON THE BOTTOM AND GOT THE CARRIAGE LOOSE BUT THE CARRIAGE DOES NOT MOVE AT ALL NOW AFTER I TURN OFF THEN ON THE PRINTER TURNS ON WITH CARTRIDGE ERROR ON THE SCREEN BUT DOES NOTHING AFTER.  THIS ALL STARTED FROM A CLOGGED PRINTHEAD THAT I CLEANED.

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‎01-21-2025 08:53 AM

HP Recommended

I know what to do with older PC that are beyond their lifespan but there is not much that can be done with printers except to scavenge for parts.

 

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‎01-21-2025 09:08 AM

HP Recommended

CAN I REPLACE THE MOTHERBOARD TO BRING IT BACK TO A USEABLE STATE?

 

 

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