8610 top / bottom margin issue

[nothappyw8610]

Hi folks,

Hope that you can help.  I'm trying to print a multi-page document in MS Word (Office 365).  When the document prints, the top margin on the first page is too big and the bottom margin is too small (margins are set to 1 inch top and bottom in MS Word).  On the second page, the problem is reversed; the top margin is too small and the bottom margin is too big.  This alternates on every page of the document.

I'm using the duplexer to print double-sided.

[Dragon-Fur]

nothappyw8610

Welcome to the HP Community Forum.

A coulple of Ideas:

=======================================================

Edit Word Margins for Printing

The following adjustment might work, although I don't have Office 365 and the settings may be slightly different.

According to your Printer's Spec Sheet, your printer does have some margin restrictions.  It does indicate that if you set the margins to "narrow" in the Print Driver that the "bottom" margin should print as expected.

Considering you are printing from Word, you might be able to set the margins appropriately by setting the margins from within Word itself.

Word 2010 is set as follows:

Word document open > File > Print > Click on the Margins Setting > Select "Narrow"

This sets the margins to 1/2 inch, well within the tolerances for the printer's ability.

=======================================================

Edit Word Header / Footer

You can also adjust the Footer (or Header) in the Word document: 

Click on Insert (along the Ribbon in Word) > Click on Footer > at the bottom of the Footer selections >>

Select Edit Footer >> Edit the distance from the bottom (or the top) of the page for the location of the Footer / Header >> When satisfied with the edits, Click "Close Header and Footer

=======================================================

Reference:

Manage Print Output with Print Preview

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP. 

[nothappyw8610]

Hi,

Thanks for trying to help but my margins were set to narrow from the start.  I agree that what I'm asking the printer to do is well within the margin capability of the printer.

To explain again, it seems like the duplexer is not moving the paper appropriately - the first page, the top margin is WAY too large, and the bottom margin is too small.  Then on the reverse side, it flips - the top margin is too small and the bottom margin is way too large.  To say it yet another way, the front pages in a printout line up with each other, and the backside pages line up with each other - but neither the front page nor the back pages have the correct margins as set in MS Word - no matter if I set the margins to narrow or to normal or to wide, for that matter.

Any other ideas?

[Dragon-Fur]

No other ideas - I cannot duplicate your issue; that in and of itself is not surprising - every situation is different.  I don't have your  printer, filesystem, or apparently whatever it takes to trigger the error.

If I come across anything useful, I will post back.

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP. 

[nothappyw8610 · Accepted solution]

Hi - I appreciate your trying to help - I contacted HP support and it ended up being an installation problem - we uninstalled  and then reinstalled the printer and now it's working perfectly

Thanks again.

[harwill1]

my 8500A-A910g prints text documents with 1 3/8-inch upper left margin and 1-inch lower left margin...

[edwardlican]

I have similar problem too, and I found out that this kind of issue is usually due to the setting of paper size, for the program assume a certain paper size and that will cause what you see at the print preview is not what you get from the print out. You need to go to the printer setting and advance setting and set the default paper size to the one you actually use in order to resolve this problem.