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‎06-22-2020 04:26 PM

HP Recommended
Product: Officejet Pro 8620 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

One of my HP ink cartridges started to leak, so new cartridge was ordered & installed. But I now get Printhead error code 19a0013. I have  tried:

  Updated firmware

  Disconnecting power cord & taking out printead, then putting it back (4 times; once removing all cartridges and putting them back)

  Removing printhead, then disconnecting power cord and then putting it back  and reconnecting.

  Anything else I should do? What is the next step?

 

1 REPLY 1

‎06-26-2020 10:36 AM

HP Recommended

@VickeyK

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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