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‎02-08-2025 01:10 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Other

Printer was working just fine until I did a Mac update on my computer today.  Trying to print and my 8710 keeps flashing a green bar and no error message.  GRRRRRR.  Of course it's the weekend and HP is closed and just waiting to hear on Monday that my printer is expired and they won't provide any support.  Wish HP was like Apple.  I have older Apple devices and they always provide support.  

Category:
1 REPLY 1

‎02-13-2025 01:48 PM

HP Recommended

Hi @chadlm,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

My apologies for the blinking light issue on your printer.

 

Let's try to reset the Printer here:

 

Reset the product.

 

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Update the firmware on an HP printer


HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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