8710 open door error after replacing cartridges

[pennzo]

I used my printer this morning without issue.  Then I received a warning stating I needed to replace a printer cartridge.  So, I replaced all of the cartridges, including the large XL HP black cartridge.  However, since replacing the cartridges, I keep getting the "door open" error and it is preventing me from printing.  I have done a reset several times, to include removing the power cord from the back of the printer as well as from the wall, removing and reinstalling the cartridges to no avail.  It is connected via WiFi, so the only 'cord' is the power cord, not a USB.  Please, does anyone know of a sure fire fix, or a way to bypass this error so I can continue to print?  I need this printer ASAP, otherwise, I'm off to the store to grab a printer today!

[sandytechy20 · Accepted solution]

@pennzo

Welcome to the HP support community.

I understand that you are getting door open error, I am glad to assist you.

Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE: 

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

Reset the product

1. Press the Power button () to turn on the product.

2. Disconnect the USB cable from the back of the product.

3. Disconnect the power cord from the electrical outlet.

4. Disconnect the power cord from the product.

5. Wait 30 seconds.

6. Reconnect the power cord to the electrical outlet.

7. Reconnect the power cord to the product.

8. Press the Power button () to turn on the product.

9. Reconnect the USB cable to the product.

10. Check the product control panel to see if the error message still displays.

Update the printer firmware to install the latest updates

Here are the steps to update:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[pennzo]

Sandytechy20,

We tried all of the suggested solutions without success.  What eventually worked for us was actually something quite simple.  We rebooted the computer and that fixed the door open error which prevented us from printing.  Perhaps that should be the 1st suggestion when the 8710 gives us grief after replacing cartridges, but we've never had an issue with our printer.  It has been working flawlessly since new.  🙂

Thank you for the reply and the suggestions.

[sandytechy20]

@pennzo

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.