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‎04-18-2019 11:42 AM

HP Recommended
Product: 8740 Office Jet Pro All in One

I keep getting an error message and the screen goes blue and all lights flash.  I have done a hard reset on the printer twice and it will print one page and error again.  Error code B8BE6898

1 REPLY 1

‎04-19-2019 08:36 AM

HP Recommended

Hi! @CustomHomes, 

 

Try updating the printer firmware to the latest version and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Also, try checking with a different cartridge on the printer.

 

If the issue still persists after trying out the steps it is a hardware issue with the printer.

 

Please contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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