9010 printer screen stuck on low ink. 'OK' doesn't do anything.

[GN11]

Cannot use the printer display because low ink screen won't cancel when clicking 'Ok'. Any fixes?   

[GN11]

I'm replying to my own post with an inelegant fix in case it is helpful. If anyone can do better I'd be grateful. 

So I tried disabling the low ink alert via the app and that doesn't work either. I just want to use the printer screen, HP is pretty determined that I see an immovable message promoting HP instant ink! However, if you open the front door it removes the alert (and gives you a door open warning instead) but from this position you can get access to some of the other screen functions. I then changed the low ink alert default setting (which was set at 20% ink left) to 1% for each color.

Now I can use the printer display to do simple tasks that really shouldn't need a computer e.g. copying a document. None of this is possible when I have the low ink alert, except via the computer,  because the screen is effectively disabled by the marketing messages. Pretty irritating. I now won't get low ink alerts until it almost too late, but at least I can use the printer as intended. Maybe someone at HP can fix this bug, you might be promoting HP ink, but I won't be buying another HP printer.           

[bccrw]

This is absolutely brilliant - thank you GN11! I was also in the middle of a new router masscree so this saved the day. I set the colors  to 5 and the black to 10.

[John_Bungay]

What on earth is HP doing about a fix for this bug. My printer is unable to even do basic copy as a result of this. Rediculous.

Sort it please. Soonest!!! 

[instanttim]

I've gotten this to work as well, tricking it by opening the door choosing my options (scan/print/etc) and then closing the door again. This is a very clear bug where the OK button simply doesn't dismiss the messages. I touched all over and I can hear a sound effect when tapping the button, so the touchscreen is working and the software recognizes I'm tapping the button because if I tap elsewhere it doesn't make a sound. But no amount of tapping the OK button dismisses the message.

Firmware Version MANHTNPP1N002.2135A.00