9015 all in one stuck print queue on imac

[xxxxx12]

Printer was working fine. I didnt do any updates to any operating systems or anything to mac or printer. Now all of a sudden the page gets stuck in the print queue. Tried hp easy start123 and unintalled all hp printers. Reset my print system on mac. Reinstalled using hp smart app. Hp app shows both usb and wifi printers online and ink levels. I cant even print a test page. Its just sits in print queue saying sent. When i cancel it the printer makes a noise like it is parking or something. I can not print from my phone even though it sees the printer as an option. The only way i can print a test page is by clicking on the printer in hp smart and selecting the advanced setting tab then tools and print printer status report. And even then it says printer is busy wven though the mac shows green and idle. I can use hp easy scan and still scan from printer to mac. Do i just buy a new printer or what is the solution. Seems to me a driver or software issue but there are no options other than a canned response of use diagnisis and fix on hp smart. Doesnt seem so smart to me lol

[Raj2111]

Hi @xxxxx12 

Welcome to the HP Support Community!

I understand that you are not able to print, I am glad to assist you today.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists then follow this document: 

https://support.hp.com/lt-en/document/ish_2026148-1648338-16

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,