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‎03-06-2023 06:57 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

Hi. Getting this error but there is no jam. The cartridge won’t move

1 person had the same question
1 REPLY 1

‎04-04-2023 11:32 PM

HP Recommended

Clear a paper jam from the rear of the printer.
Turn off the printer, and then disconnect the power cord and any other cables.
Turn the printer so that the rear access door faces you.
Press the tab on the rear access door and open the door.
Remove any jammed paper.
Close the rear access door.

 

Regards,

Diana

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