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‎09-19-2022 07:00 PM - edited ‎09-19-2022 07:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have been only use 902 Black for my office jet pro 6978 and it works. Today I tried to replace 902XL with 902. It doesn't work. Error shows "One or more cartridges are missing or damaged". If I changed back the low-ink 902 used before,  this error disappeared. So the issue is probably related with this 902XL. This new 902XL was purchased from Staples and its expiration is 2023/10. How can I fix this or get a replacement? 

 

Thanks 

1 REPLY 1

‎10-04-2022 08:35 AM

HP Recommended

Hi @dodong14,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with your new cartridge. I'd like to help!

 

Are you using HP genuine ink cartridges?
 

Meanwhile, I want you to follow the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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