9125e says ink empty with brand new cartrudges

[BRF73]

Installed new HP cartridges and printer still thinks two cartridges are empty and will not print.  Tried cleaning and reinserting, turnin off and on 

[Nal_NR]

Hi @BRF73,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I completely understand how frustrating it can be when you’ve installed brand-new cartridges, but your printer still reports them as empty. Let’s work through this together and get your HP OfficeJet 9125e back to printing smoothly.

• Are these cartridges genuine HP-branded cartridges, or are they third-party/refilled?
• Did you remove all the protective plastic strips or tape from the cartridges before inserting them?
• Is there any specific error message on the printer display, such as "Cartridge Problem" or "Ink Not Recognized"?

Check and Reseat the Cartridges:

• Turn on the printer and open the cartridge access door.
• Remove the cartridges and inspect them for any protective tape (orange or blue) or debris.
• Wipe the cartridge contacts gently using a lint-free cloth to ensure there’s no dirt or residue.
• Reinsert the cartridges firmly until they click into place, and close the access door.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 2-3 minutes to allow any internal memory errors to clear.
• Plug the printer back in, turn it on, and check if the cartridges are now recognized.

Clean the Cartridge Contacts and Printer Heads:

• Using a clean, lint-free cloth lightly dampened with water, gently clean the gold-colored contacts on the cartridges.
• In the printer, gently clean the contact points where the cartridges connect.
• Allow the contacts to dry completely before reinserting the cartridges.

Update Printer Firmware:

• Ensure your printer is connected to Wi-Fi.
• On the printer control panel, go to Setup > Printer Maintenance > Update the Printer.
• Let the printer download and install any available firmware updates, which often resolve cartridge detection issues.

Reset the Printer to Factory Settings:

• From the printer control panel, navigate to Setup > Printer Maintenance > Restore Factory Defaults.
• Follow the on-screen prompts to reset the printer.
• After the reset, reconnect your printer to the network, reinsert the cartridges, and test printing again.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @BRF73,

You may also try the reset steps mentioned below.

Perform a Reset on HP OfficeJet 9125e

Soft Reset (Basic Reset):

• Turn on the printer (if it’s not already on).
• Disconnect the power cord from the back of the printer while it’s powered on.
• Unplug the power cord from the wall outlet.
• Wait for 2-3 minutes to let the printer fully discharge.
• Plug the power cord back into the wall outlet and reconnect it to the printer.
• Turn the printer back on and check if the issue persists.

Restore Factory Defaults:

• On the printer control panel, tap the Setup icon (gear symbol ⚙️).
• Go to Printer Maintenance > Restore Factory Defaults.
• Select Yes when prompted to confirm.
• The printer will reset to factory settings, clearing configurations like Wi-Fi setup and preferences.

Hard Reset (if needed):
If the issue persists after the above steps, perform a hard reset:

• Turn off the printer.
• Press and hold down the Power button and Cancel (X) button simultaneously.
• While holding both buttons, turn the printer back on and continue holding for 10-15 seconds.
• Release the buttons when the printer powers on and starts initializing.

Reconnect to Wi-Fi and Set Up Printer:

• After a reset, you’ll need to reconnect your printer to your Wi-Fi network.
• Go to Setup > Network Setup > Wireless Setup Wizard and follow the on-screen prompts.
• Reinstall the cartridges and try printing again.

Let me know if any error messages appear after the reset or if you need help reconnecting the printer to your network!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.