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‎01-02-2022 12:54 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Printer reboots constantly after message '97 service error - turn off then on'. 

 

Power cable in/out doen not work

Wifi switch to USB does not work

Wifi off - power printer on - Wifi on does not work

See picturespower inpower instartstartquestion markquestion markattention triangleattention triangleinitialisinginitialising79 service error79 service error

 

thx for helping out !!!

 

Logoderis

Category:
2 REPLIES 2

‎01-02-2022 06:58 PM

HP Recommended

This issue has occurred on a couple of other models and has to do with the wireless networking. If you are using wireless network, turn off your router and then restart the printer. If it comes to ready you then want to go to the menus for network settings and disable the TCP/IP V6 protocol. Then you can turn your router back on and restart the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-03-2022 11:30 AM

HP Recommended

unfortunately this solution is not working. Nor disabeling the wifi, nor disabeling the  IPV6 protocol brings the printer to the 'ready page'. He keeps rebooting and ask to switch off and on. 

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