98.00.0c device error on Laserjet Enterprise M553

[JeroenBr]

I have a laserjet Enterprise M553 and it shows the error: 98.00.0c device error

Only thing I can do is press the restart on the screen (or turn of and on the printer) but it doesn't solve the problem.

I can access the pre-boot menu. I read you can clean disk from there to solve the problem, but the clean disk is greyed out and that makes sense since it has no disk when I open the cover. So that's not the problem....but what can be the problem (or even better, what's the solution) ?

[Valsimot]

You have a emmc disk that is pretty small, not "standard" 2,5" disk. Run a disk diagnostic from the preboot menu

[JeroenBr]

Thanks for the quick answer. I did the eMMC test. It says:

90.18.00 the eMMC device is present

90.18.04 the eMMC module is installed but unresponsive

[Valsimot · Accepted solution]

Probably the emmc failed and needs replacement.

[JeroenBr]

Ok, I will replace the eMMC

Thanks for the quick help!