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‎01-05-2017 02:21 PM

HP Recommended
Product: Office Jet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I did all the troubleshooting protocol and swapped out the cyan ink cartridge and it's a little better, but I can still see a band of lighter area in the color sections. My printer is out of warranty.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2017 10:07 AM

HP Recommended

@Scott4891

 

Welcome to the HP Forums. I would be happy to help you with your HP Office Jet Pro 6830. I understand that you are getting print quality issues, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  • Check for ink smears on the back of printouts.
  • Check the estimated ink levels, and then replace any low or empty cartridges.
  • Reset the printing system.

Click here to refer the document and perform these steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-06-2017 10:07 AM

HP Recommended

@Scott4891

 

Welcome to the HP Forums. I would be happy to help you with your HP Office Jet Pro 6830. I understand that you are getting print quality issues, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  • Check for ink smears on the back of printouts.
  • Check the estimated ink levels, and then replace any low or empty cartridges.
  • Reset the printing system.

Click here to refer the document and perform these steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-09-2017 03:09 PM

HP Recommended

It's still printing the light band in the color sections, but the test print comes out fine. I can live with it for now. Thanks for your help!                                                                                 

Was this reply helpful? Yes No

‎01-09-2017 05:10 PM - edited ‎01-09-2017 05:10 PM

HP Recommended

Hey@Scott4891,

 

Thanks for the response.

 

Glad to hear that the issue is resolved.

You can visit HP Support Forums anytime for any assistance required on your HP Products.

Happy posting. Great day ahead.

 

Resolv_S

 

Glad to help you. I work for HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

 

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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