A problem has occured with your HP account and you will be unable to print until issue has been res

[Glocake]

My printer tells me: A problem has occured with your HP account and you will be unable to print until the issue is resolved. HELP!

[A_Gayathri]

Hi @Glocake ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with yourHP OfficeJet Pro 8035e All-in-One Printer A problem has occured with your HP account and you will be unable to print until Not to worry I will help you to get a resolution to the issue.

To resolve the "A problem has occurred with your HP account" error, you can try the following steps:

1. Check HP Account Status

• Go to the HP account login page and sign in with your HP account credentials.
• Ensure there are no issues with your account, such as expired subscriptions, billing problems, or service interruptions.

2. Verify HP Instant Ink Status (if applicable)

If you are using HP Instant Ink, ensure that your subscription is active. You can check the status on the HP Instant Ink website.

3. Sign Out and Sign In Again

• Open the HP Smart app on your computer.
• Go to Settings and sign out of your HP account.
• Sign back in to refresh the connection between your printer and HP account.

4. Check Printer Connection

• Make sure your printer is connected to the internet (via Wi-Fi or Ethernet).
• Check the printer's display panel for any additional error messages and resolve them if present.

5. Reset Printer and Reconnect

• Try resetting your printer to factory settings by navigating through the printer's settings menu. This can sometimes help clear any account-related issues.
• After resetting, reconnect the printer to your HP account.

6. Uninstall and Reinstall HP Software

• Uninstall the HP Smart app from your computer.
• Download and install the latest version of the HP Smart app from the HP website.
• Set up the printer again and sign in with your HP account.

Take care and have a good day.

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