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‎01-25-2023 06:17 AM - edited ‎01-25-2023 06:40 AM

HP Recommended
Product: HP LaserJet MFP M139w

Hi, 

 

A nightmare this error! The setup process does not finish in the HP-Smart software, the message UNABLE TO REGISTER THE PRINTER TO YOUR ACCOUNT appears, then the software shows that there is a problem with the account and when printing a sheet with the message "A problem has occurred with your HP account and will be unable to print soon".

 

On the printer the exclamation mark turns off and on in yellow.

 

When I log in to my HP account I do not have an associated printer.

 

Several times I did hard reset and tried doing the configuration from iOS and Android devices to rule out a software problem.

 

 

IMG_1107.PNG

 

Best regards. 

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