Account error

[mikhail17]

Hello,

I purchased this HP LaserJet MFP M140we printer second-hand.
The printer shows an account error and says I will be unable to print soon unless the issue is resolved.

It seems the printer is still linked to the previous owner's HP account.
Currently, the printer is not visible in my HP Smart account.

I would like to reset the ownership and link this printer to my HP account.

Serial number: Edited

Thank you.

[Pallipurath · Accepted solution]

Hi @mikhail17,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are encountering an account error with your HP LaserJet MFP M140we printer indicating it is still linked to a previous owner's HP account, you'll need to follow a series of steps to remove the old account and register the printer to your account. I would request you to please follow the steps:

Update the HP App:

• Open an internet browser and go to 123.hp.com to check for updates.
• Update the HP printing app if a new version is available.

Remove and Re-add Printer:

• Remove the printer from your HP account through the app.
• Power off the printer, wait a moment, and then turn it back on.
• Re-add the printer to your account using the HP app.

Secure Erase or Factory Reset:

• Access the Embedded Web Server (EWS) for your printer.
• Navigate to Restore Defaults and perform a Secure Erase or Restore All Factory Defaults.
• Note: You may need the admin password. For some models, this is printed inside the printer.

Reconnect the Printer:

• After resetting, reconnect the printer to your Wi-Fi network.

Complete the Setup:

• Open the HP app, select Add Printer, and follow the instructions to complete the setup.

Take care and have an amazing day!

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Regards

Pallipurath.