Admin password reset Officejet 4650

[Annpaula]

Good evening, i have the same problem here. I just have installed the printher with a login and password and now i can't change my configuration anymore because my password isnt recognized

[DavidSMP · Accepted solution]

Hi @Annpaula,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding assistance with admin password issues on your printer. I will be delighted to assist you here.

Splendid description, brilliant troubleshooting and great observations made before posting. Kudos to you for that. 🙂

To assist you accurately I would require more information regarding this.

• Did you change the router of the computer and printer?

• For a start please restore network defaults on the printer from this user guide: https://support.hp.com/us-en/document/ish_3967769-3956733-16 on how to do it.

• Then follow all the steps in this document: https://support.hp.com/us-en/document/ish_1780623-1698506-16   to setup the printer on the wireless network if the operating system is Windows.

• If it is Mac please perform all the steps from this link: https://support.hp.com/us-en/document/ish_1994828-1994872-16 to try and correct the issue.

• If it still does not work I will send a private message on how to perform a semi full reset on the printer.
• Please keep checking your private message on forums.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[DavidSMP]

Hi @Annpaula,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[ChrisBear73]

I am still unable to successfully log into the printer's EWS.  ☹️