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‎03-15-2024 01:44 PM - last edited on ‎03-15-2024 05:25 PM by Retired

HP Recommended
Product: HP Officejet 4635 e-All-in-One Printer

After I attach the power cord to receptacle and to the printer it comes right on with an error message. If then I turn off the printer with the on off button it won’t come back on.

Category:
1 REPLY 1

‎03-18-2024 02:26 AM

HP Recommended

Hi @Livingmydream,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with your printer. 

What is the error message you are getting?

 

Meanwhile, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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