After Windows update, Firefox & Edge prints OK. Chrome does not.

[Dan_35]

No error messages. HP print & scan doctor fixed same problem with Firefox and Microsoft Edge, but Chrome browser does not print.This is after the big recent Windows 10 update. All 3 browsers printed anything fine before the Windows update.

[Raj1788]

@Dan_35

Welcome to the HP Community

Could you please help me with the exact model name or the product number of the printer?

Meanwhile, try updating the chrome browser and try to print.

Keep me posted.

Have a great day!

Cheers:)

[Dan_35]

To Raj1788. Printer that can't print after latest large Windows update only on Google's Chrome is HP Officejet 5745. Prints OK after HP scandoctor ran only on Firefox and Windows Edge. Yes, Chrome has been downloaded again. Still can't print using Chrome. Prints fine using Edge nd Firefox.

[Raj1788 · Accepted solution]

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5740-e-all-in-one-printer-series/66172... to download and install the Full Feature Software and Drivers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Dan_35]

I needed help to get my HP Officejet 5745 to print using Google's Chrome browser.  No browser would originally work after the huge Windows 10 update. By using HP Print and Scan Doctor, I was able to get Microsoft Edge and Firefox browsers to print. After following instructions provided by HP Support team (Raj 1788), I am now able to print on every browser I have installed.  Thank Raj1788 for me. It was a fine fix for what seemed an impossible task.