After cancelling an Instant Inc subscription, the printer does a diagnostic every time I print...

[wazing]

I have an HP LaserJet Pro 9015. I've used it for 2 years or so. I had an Instant Ink subscription (only received no more than 4 shipments). Every day the printer would lose the connection to the HP servers and would require a restart (if you didn't restart it, it would do some sort of diagnostic trying to connect and would refuse to print for a couple minutes...). After assigning a fixed IP to its MAC address early on I gave up and just put up with it. 

I finally tired of this poor experience and cancelled the Instant Ink subscription. Now, to add more insult to my terrible experience, HP refused to let me print using the 'instant ink' cartridges and made me go purchase cartridges to print going forward. So, I went to Walmart and spent $100 on cartridges, installed them, and now the printer does a long diagnostic before each print and in-between each page so a two page document takes a minute or two to print....argh! 

I did a full reset of the printer, ejected and reinstalled the cartridges, removed the paper tray, and made sure there were not any issues the were consumer fixable. I checked the firmware as well. 

Lastly, when trying to post this issue....it wanted the serial number of my printer (which I typed in) and it said it wasn't a valid serial number...I triple checked it....no idea why HP makes it so hard to do anything....

I'd love a solution to get the printer to stop doing a diagnostic each time I print and in between each page.....My expectations at this point are pretty low. 

Thanks...

[Sneha_01]

Hi @wazing,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the issues you're facing with your HP LaserJet Pro 9015 printer. Here are some steps you can try to resolve the problem:

May I know if are you using genuine Hp ink cartridges?

I'm sorry to hear about the issues you're facing with your HP LaserJet Pro 9015 printer. It seems like you've already taken some troubleshooting steps, but let's try a few more to see if we can improve the situation:

Update Firmware:
Ensure that your printer has the latest firmware. You mentioned checking the firmware, but make sure it's up to date by visiting HP's official support website for your printer model.

Reinstall Drivers:
Uninstall the printer drivers from your computer and reinstall them. Sometimes, corrupted drivers can cause communication issues between the printer and the computer.

Network Stability:
Check the stability of your network connection. A shaky or unreliable connection can lead to communication problems. Make sure your printer is connected to a stable network.

Factory Reset:
If the issue persists, consider performing a factory reset on your printer. This will revert all settings to their default values. However, keep in mind that this will also erase any custom configurations you may have set.

Regarding the serial number issue when trying to post the problem, it might be a technical glitch. 

I hope one of these suggestions helps in improving your printing experience.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[wazing]

Rachel, I appreciate the effort to help diagnose the technical issues. I have completed all of those suggestions and quite a few others. My response below is not a reflection on your efforts to help, it is intended for HP product teams that may or may not have any interest in improving your products and services.  Here is my sum up:

1. Network diagnosis and implementation by trained network admin with continued daily restart of the printer to fix HP network server connection for their instant ink subscription. Printer not functional unless connection is established by restarting. 

2. Instant Ink Service flaws: cancellation of service requires perfectly usable ink cartridges be returned for recycle. Upon cancellation, the remote disabling of your printer so it won’t print until you purchase new cartridges as punishment for cancelling. Poor software design that renders the printer nearly unusable until it has a connection online with the service daily.

3. When new HP cartridges were installed the printer would not print a single page without a system diagnostic service running.. including between pages.

I’ve had many HP printers for both personal use and in companies I have owned and this experience has disappointed me and has been a sad reflection on HP as a company.

[Nal_NR]

Hi @wazing,

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you to look up your case details or product serial number.