Alignment could not be completed

[TJ2201]

cannot get the printer to work for the life of me.

After the ink cartridges finished, I replaced the new ones as usual, always HP brand. The printer printed the test page in all blue ink > placed it on the scanner for alignment and nothing happened.

Troubleshot:

- tried to install firmware > message 'cannot update the device'

- while the printer was on, unplugged from the power, waited 60 seconds, plugged back in (in a wall outlet)

- via HP smart app tried to perform the alignment via maintenance tool, stuck in the loop: print the page > put on the scanner > Alignment failed. Try again

Mojave 12.6.3

[sandytechy20]

@TJ2201 

Welcome to the HP support community.

I understand that you are getting an alignment failed error, I am glad to assist you.

As you have tried all the steps to fix the issue and the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers