• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-15-2023 06:27 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

Keep getting a photo tray jammed error. I have tried all the suggested fixes online, but nothing works. Any ideas?

3 REPLIES 3

‎01-25-2023 11:07 AM

HP Recommended

@ealge52

 

Welcome to the HP Support Community

 

I understand that you are getting a Photo Tray error on the printer, I am glad to assist you.

Let's follow the below steps to fix the issue.

 

Make sure the photo tray is seated correctly

  • This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.
  • Make sure the printer is positioned on a flat surface.
  • Push in the output tray extender.
  • Pull out the input tray, but do not remove it.
  • Image: Pull out input tray
  • Remove the output tray.
  • Image: Remove the output tray
  • Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
  • Image: Photo tray properly functioning
  • Image: Tabs outside and inside guide rails
  • If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.
  • The photo tray should move freely with no resistance.
  • Reinstall the output tray, and then make sure the edges line up with the input tray.
  • Image: Line up the edges
  • Try to print.
  • If the error persists, try printing or copying a document with the output tray removed.
  • If the error only happens with the output tray installed, the output tray might need to be replaced.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-25-2023 11:53 AM

HP Recommended

I tried the suggestions on line with no luck. However, I left the printer unplugged for several days thinking I would have to buy a new printer. Just by chance I plugged the printer back in to give it one more try and it’s now working again!

Was this reply helpful? Yes No

‎01-26-2023 11:45 AM

HP Recommended

@ealge52

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.