Anyone having issues with printing since recent global shutdowns?

[Trilogy11]

I have an all in one printer connected wirelessly to my Mac. It stopped working indicating a problem with my account.

this happened after the recent crowdsource issue two days ago ... anyone with similar issues?

[Ath1Do]

I have the same issue in all my 3 HP printers

Cannot print in Black & White and colors are washed

[Sneha_01]

Hi @Trilogy11,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you are experiencing an issue with your all-in-one printer connected wirelessly to your Mac, and this problem arose after a recent event. If the printer indicates a problem with your account, here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Verify Account Status:

1. HP Account: Log into your HP account through the HP Smart app or the HP website to check if there are any notifications or issues related to your account.
2. Subscription Services: If you use HP Instant Ink or any other subscription service, make sure your subscription is active and there are no payment issues.

2. Restart Devices:

1. Printer: Turn off your printer, unplug it for 30 seconds, then plug it back in and turn it on.
2. Router: Restart your router by unplugging it for 30 seconds and then plugging it back in.
3. Mac: Restart your Mac.

3. Reconnect Printer to Network:

1. Network Settings: On your printer, navigate to the wireless settings and reconnect it to your Wi-Fi network.
2. HP Smart App: Open the HP Smart app on your Mac and ensure the printer is connected to the same network as your Mac.

4. Update Printer Firmware and Drivers:

1. HP Support: Visit the HP Support website and check for any firmware or driver updates for your printer model.
2. Install Updates: Download and install any available updates.

5. Reset Printing System (Mac):

1. System Preferences: Go to System Preferences > Printers & Scanners.
2. Reset Printing System: Right-click (or control-click) in the list of printers on the left, then choose Reset printing system.... This will remove all printers, scanners, and faxes from your system.
3. Re-add Printer: Re-add your printer by clicking the + button and following the instructions.

6. Check for HP Smart App Issues:

1. Reinstall HP Smart App: Uninstall the HP Smart app from your Mac and then reinstall it from the App Store.
2. Sign In Again: Open the app and sign in to your HP account again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support