Asignment very off, and alignment page not being detected

[Katmuss]

I have an HP 5530. As title of post says, the pages it prints are massively out of whack, and I cannot get the alignment page to scan (it says it has not been detected - tried backing the alignment page with another piece of paper and nothing!).

Any help, please?

[Kuroi_Kenshi]

Hi @Katmuss,

  

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Paper and Print Quality:

• Ensure you are using clean, plain white paper. Avoid colored paper or any used paper for the alignment process.
• Ensure the paper is loaded correctly and is not wrinkled or curled.

Clean the Scanner Glass:

• Dust or dirt on the scanner glass can lead to alignment page detection failures.
• Turn off the printer and unplug it.
• Lift the scanner lid and clean the scanner glass using a soft, lint-free cloth moistened with a mild glass cleaner. Do not spray the cleaner directly on the glass.

Load the Alignment Page Properly:

• Place the printed alignment page face down on the right-front corner of the scanner glass. There might be indicators on the scanner to guide the correct positioning.

Re-initiate the Alignment Process:

• Access the printer’s control panel menu, usually under maintenance or settings, and select the option to align the printer.
• Follow the instructions to print a new alignment page and then scan it as directed.

Check for Any Obstructions:

• Open the printer and check if there are any obstructions inside that could be interfering with the scanner or the paper path.

Perform Printhead Cleaning:

• Sometimes, printhead alignment issues can be due to dirty printheads.
• Access the printer's maintenance settings or tools and initiate the printhead cleaning process.

Firmware and Software Update:

• Ensure that your printer firmware and software are up to date. You can check for updates on the HP website or via the HP Smart app.

Try a Power Cycle:

• Turn off the printer, unplug the power cord, wait for 60 seconds, and then plug it back in and turn on the printer.

I hope this helps.

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Best regards,