Attempted to print and a print cancelled alert always comes up on my HP Office Jet 5255?

[FrankB1958]

AttempAttempted to print and a print cancelled alert always comes up on my HP Office Jet 5255?ted to print and a print cancelled alert always comes up on my HP Office Jet 5255?

[Nal_NR]

Hi @FrankB1958,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you're encountering a "Print Cancelled" alert when attempting to print on your HP OfficeJet 5255 All-In-One Printer, there could be several reasons for this issue. Here are some steps to troubleshoot and resolve the problem:

1. Check Printer Status:

• Ensure the printer is powered on and connected to the same Wi-Fi network as your computer or mobile device.
• Check the printer's control panel for any error messages or warnings and resolve them if present.

2. Clear Print Queue:

• Sometimes, stuck print jobs can cause issues. Clear the print queue to resolve this:
  • Windows:
    1. Open Control Panel > Devices and Printers.
    2. Right-click on your HP OfficeJet 5255 printer and select See what's printing.
    3. In the print queue window, right-click and choose Cancel for each job.
  • Mac:
    1. Go to System Preferences > Printers & Scanners.
    2. Select your HP OfficeJet 5255 printer and click on Open Print Queue.
    3. Select each print job and click on the X to cancel them.

3. Restart Devices:

• Restart Printer:
  • Power off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and power it on.
• Restart Computer:
  • Restart your computer to refresh the connection between the printer and the computer.

4. Update or Reinstall Printer Drivers:

• Update Drivers:
  • Visit the HP Support website and download the latest drivers for your HP OfficeJet 5255.
• Reinstall Drivers:
  • Uninstall the current printer drivers from your computer, then reinstall the latest drivers from the HP Support website.

5. Check for Firmware Updates:

• Update Firmware:
  • On the printer's control panel, go to Setup > Printer Maintenance > Update the Printer > Check for Updates.

Find the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @FrankB1958,

Please find the next set of steps below. 

6. Check Printer Settings:

• Print Settings:
  • Ensure that the correct printer is selected in the print dialog box.
  • Verify that the printer is not set to offline mode.

7. Reset Printer Settings:

• Reset Printer:
  • On the printer's control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults. This will reset the printer to its default settings.

8. Use HP Print and Scan Doctor:

• HP Print and Scan Doctor:
  • Download and run the HP Print and Scan Doctor tool. This utility can diagnose and resolve many common printing issues.

9. Check Network Connection:

• Network Issues:
  • Ensure that your printer is properly connected to the network. You may need to reconfigure the wireless settings if the connection is unstable.

By following these steps, you should be able to diagnose and fix the "Print Cancelled" alert issue on your HP OfficeJet 5255 All-In-One Printer.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.