• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-04-2024 06:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Will auto duplex from phone app … pulls back paper automatically and then prints back side but from computer it always asks you to manually move paper to do second side… any one else have this problem?

Category:
1 person had the same question
1 REPLY 1

‎03-04-2024 09:34 PM

HP Recommended

Please read this post then provide some details.  What printer model? What is your computer operating system?

 

From your limited description of the issue, it appears your computer does not have the Duplex Unit configured as "installed".  As an example, for an HP Printer in Windows 10 you would go to Control Panel, Hardware and Sound, Devices and Printers, right-click on your printer, select Printer Properties, Device Settings.  Look for Installable Options, Duplex Unit and set it to Installed, Apply, OK.

 

Bob_Headrick_0-1709613266807.png

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.