• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-30-2020 02:51 PM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

My Envy 5030 keeps trying to download an update but fails every time. I get the message "download unsuccessful" and the options to 'Retry' or 'OK'. The retry never works so I press the OK option. HP support can't fix it ~ any suggestions?

3 REPLIES 3

‎06-03-2020 06:59 AM

HP Recommended

Hi @youty2126

Welcome to the HP Support Community. I'd be happy to assist you.

 

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

If the latest firmware is already installed on the printer, you will get a notification about the same while installing it from your Win PC.

 

You may also change the auto-update feature on the printer.

Go to Setup > Tools > Printer maintenance > Update the printer > Change the settings as required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-03-2020 10:13 AM

HP Recommended

following A MESSAGE FROM kUMAR0307 I tried to download and install an update but surprise, surprise, all I got was another message "download unsuccessful". Do the tech desk actually read the questions or just bash out an email?

Was this reply helpful? Yes No

‎06-03-2020 11:08 AM

HP Recommended

@youty2126

 

I have read your post and provided a relevant possible solution. 

 

Did you try to download the firmware on your Win PC?

There should be no issues downloading the firmware onto the PC. If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.