Avery 2160 Mini-Sheets Address Labels (8 per sheet) will NOT print on my Envy 7155

[HappyTrailz]

I created an Avery label pdf to print and the printer says ... "Paper Size Mismatch.  The paper size detected by the printer is smaller than the paper size selected for the print job.  The current print job will be canceled."

BUT  ... everything is correct!  I don't understand what is wrong!  Please help ... thanks.

[Dragon-Fur · Accepted solution]

@HappyTrailz 

Welcome to the HP Community Forum.

 I might have an explanation that describes what is happening.

I do not know whether the information will be enough to help you print your little label sheets using your Envy printer.

Read or Ignore the following as suits your curiosity and situation.

The printer "Tray and Paper" settings are likely not a match to the paper size you are using.

Hence the error.

References for those reading

Label Paper Sheets

Avery® Mini-Sheets® Address Labels - 2160 

Template

Avery Template 2160 

==========================================

- Paper Size -

This label sheet is a custom size paper:  4.25 X 10 inches

The printer software can create (and supports) a Custom Size Paper form in this size.

Reference 1   Product Specifications for the HP ENVY Photo 7155 All-in-One Printer (K7G93A)

Section Paper Handling

Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, 4 x 5 in, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	97.79 x 215 to 127 x 355 mm
Media sizes, custom (U.S. standard)	3.85 x 8.5 to 5 x 14 in

Reference 2  Custom Size Paper Form

HP Document: HP Printers - Creating Custom Paper Sizes

Example - Custom Size Paper Form

Custom_Paper_Size_Form_Examples_7

==========================================

- Tray and Paper Size -

The trick is to get the printer's "Tray and Paper" setup to accept the custom size.

Is the Printer Tray and Paper size not matching the paper being used actually an "issue"?

Maybe, though considering the printer supports Custom Paper Sizes, it does seem like there would be a way to make it work.

Note to those reading

This is not an issue using an OfficeJet Pro printer that includes a Tray and Paper size of "Custom".

As shown in the example (below), depending on the printer model, Tray and Paper accepts size "Custom".

--------------------------------------------------'

I don't know whether the printer display panel (on your Envy) has a "Custom" size in the "Modify" list -- it would be the last entry of the choices available.

I suspect the Envy printer "Tray and Paper" setup does  not include "Custom" (when supported, "Custom" is last in list).

EWS – Browser - Tray and Paper

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section (Model Dependent) > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

An example - Tray and Paper - Envy Photo 7855

EWS_7855_Preferences_Tray_and_Paper_Management_All_1

==========================================

- What to do? -

Not sure.

A couple of ideas...

If you still have the completed Word template for the Avery 2160 document, try printing that document.

This might also work Exporting the document to PDF, though I do understand you've already tried that method.

In Printing Preferences, select the Custom Size for which you have created the Custom Size Paper form.

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

In Tray and Paper, that is, on the printer, select paper size "Letter" -- it's not right, but it is at least not "too small".

NOTE

The following examples are FYI only and are not meant to do more than provide a general illustration of the setups.

Example - Avery J8160 - Sample - PDF

Avery_J8160_Sample_Label_2

Example - Word - 3x5 inch card - Portrait

Word_Test_3X5_card_Portrait_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Photo 7155 All-in-One Printer 

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[HappyTrailz]

Thank you, thank you ... THANK YOU!  I was able to apply the "custom" size in the control panel for my printer and now it FINALLY works!  Thanks, Dragon-Fur!

[Dragon-Fur]

@HappyTrailz 

Excellent!

You are welcome.

Happy Printing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"