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HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Microsoft Windows 10 (64-bit)

I load the Avery lables #5209 in the #2 TRAY and the pinter tells me to load 8 1/2 x 11 paper and will not print the label on the Avery able be does ont 8 1/2 by 11.  I empty the #2 TRAY amd load the Avery Label in the #1 TRAY and the printer tells be load 8/12 x 11 in the #2 TRAY anmd will not print the label.

 

How can I get this to print?

1 REPLY 1
HP Recommended

@Rich78 

 

Welcome to the HP English Community --

 

The printer must first be told which paper size / type is to be used.

 

After the printer is made aware of the settings for Tray and Paper, the job should be easier to configure.

 

Remember to set your Printing Preferences Shortcut to "Everyday" printing (standard print, single side).

 

Perhaps Export your completed Word template to PDF, Save the file, then print using Adobe Reader.

 

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Notes

 

According to the documentation, Tray 1 supports this paper size (4x6 inches).

 

The "type" designation is less important in this instance -- The label paper is about the same weight at premium office paper.  Should the labels have trouble feeding, clean the printer rollers as a first course of troubleshooting.

 

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Samples

 

EWS – Tray and Paper Management

 

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

 

OR (included as FYI)

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next  (in addition and as available)

Section Print > Default Print Options > Select default tray

 

EWS_9025_Preferences_Tray_and_Paper_Management_All_12EWS_9025_Preferences_Tray_and_Paper_Management_All_12

 

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NOTE

When called from within printing programs / software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

 

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Select Printer > Printing Preferences

 

Windows 10

Settings > Devices > Printers and scanners

Select Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts

 

9025_Printing_Preferences_Everyday_119025_Printing_Preferences_Everyday_11

 

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Job Configuration

 

Avery_5200_Sample_Label_PDF_Print_3Avery_5200_Sample_Label_PDF_Print_3

 

 

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Message Content References

 

Media Size (facet)Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm
Media TypesPlain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g
Media Weight Recommended (imperial)16 to 28 lb, bond
Media Weight Recommended (metric)60 to 105 g/m²

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  

 

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Question / Concern Answered, Click my Post "Accept as Solution"

🎄

 

 

 

Dragon-Fur

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